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Please note: The below Terms of Use apply to your use of athenahealth's Services in your capacity as a patient. athenahealth offers such Services on behalf of our HIPAA regulated clients (i.e. your healthcare provider). For the Terms of use and Privacy Policy that apply to your use of our website, athenahealth.com, please visit athenahealth.com.
We, athenahealth, Inc. and our subsidiaries and affiliates (collectively "athenahealth", "we", "us") power health care solutions on behalf of your healthcare provider (our "Services"). These Services which include applications, websites and mobile devices, may allow you to communicate, coordinate and manage your medical care with your healthcare provider and may include the create of accounts in connection with such use. When you use the Services, our collection and handling of your information is regulated by Health Insurance Portability and Accountability Act ("HIPAA") and our agreements with your healthcare provider.
THESE TERMS CONTAIN PROVISIONS THAT LIMIT OUR LIABILITY TO YOU AND REQUIRE YOU TO RESOLVE ANY DISPUTE WITH US THROUGH MEDIATION AND WITHOUT A JURY TRIAL, ON AN INDIVIDUAL BASIS, AND NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION.
These Terms of Use relate to your use of the Services. Additional specific privacy policies, terms and agreements may also apply to any particular Services you use. If you use our Services to access or share data with any websites, applications, platforms, services, solutions or portals of any third parties (including any patient portals offered by any healthcare provider(s)) (each, a "Third Party Platform"), the privacy policies, terms and agreements of such Third Party Platforms will apply to your use of such Third Party Platform. We do not control and are not responsible for Third Party Platforms, whether you access such platforms using our Services or otherwise.
Our Services are not intended for use by anyone outside of the United States.
Any unauthorized registration for, access or use our Services or Third Party Platforms is strictly prohibited.
You agree that when you use our Services that display or link to these Terms of Use, you are agreeing:
These Terms of Use may change from time to time. Your use of the Services after we make changes is deemed to be acceptance of those changes. Please check periodically for updates.
You agree that:
In addition:
You acknowledge and agree that our Services are not intended for users under the age of thirteen (13) years old.
You acknowledge and agree that you will be held responsible for any losses incurred by athenahealth, our clients, any other user of our Services and any Third Party Platforms that are in any way related to your failure to maintain the security of your applicable account credentials.
You represent and warrant that all information you provide in the Services is current, complete and accurate to the best of your knowledge. If you change or deactivate any of your mailing addresses, email accounts, or telephone numbers connected to your account, you agree to update your account immediately to ensure that any communications or other information are not sent to an incorrect address or phone number.
You provide express consent and all rights necessary for us to use your addresses and phone numbers for verification purposes.
You acknowledge and agree that, when using our Services, information will be transmitted over a medium that may be beyond the control of athenahealth, our clients, or our or their licensors or suppliers. Accordingly, neither athenahealth, our clients, nor our or their licensors nor suppliers assume liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with your use of the Services.
You do not acquire any ownership interest in our Services. We reserve and shall retain the entire right, title, and interest in and to our Services, including all copyrights, trademarks, and other intellectual property rights. We reserve all rights not expressly granted herein. There are no implied rights or licenses granted to you under the Agreement.
We own all rights to our logos and trademarks used in connection with our Services. All other logos and trademarks used in connection with our Services, any client accounts or any Third Party Platforms are the property of their respective owners.
You acknowledge and agree that our Services contain proprietary and confidential information and content that is protected under U.S. and international intellectual property laws and regulations, including trade secret, copyright, trademark, service mark, patent or other proprietary rights and laws. Other than a limited license as provided below, you agree not to sell, rewrite, modify, reproduce, distribute, redistribute, create derivative works of (including translating), rent or provide any confidential or proprietary information or content related to your use of our Services, in whole or in part.
Subject to your compliance with the Agreement and all applicable laws and regulations, athenahealth grants you a revocable, non-exclusive, non-transferable, non-sublicensable, limited personal license to access the Services for your lawful personal and noncommercial uses.
Subject to the license granted to you by athenahealth as described above, you may retain ownership of communications or other material that you post or transmit through the Services including, to the extent property interests exist, any data, questions, comments, suggestions, or the like ("User Data"). You grant athenahealth a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to reproduce, transmit, display, disclose, and otherwise use User Data.
If you use our Services to login, access or use any Third Party Platform or any Services, your access to and use of such Third Party Platform or Service will also be governed by the Third Party Platform's or Service's terms of use, privacy policy, and any other agreements or terms, which are solely between you and the Third Party Platform or Service provider. You acknowledge and agree that athenahealth is not responsible for any Third-Party Platforms, including their content, features, functionality, accuracy, completeness, timeliness, validity, legal compliance, performance, security, operations, decency, quality, or any other aspect thereof. athenahealth does not assume and will not have any liability or responsibility to you or any other person or entity related to any Third-Party Platforms. Your access and use of any Third Party Platforms is entirely at your own risk.
We may, from time to time in our sole discretion, develop and provide updates to our Services, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, "Updates"). Updates may also modify (or delete in their entirety) certain features and functionality of our Services. You agree that athenahealth has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality.
The term of this Agreement commences when you use our Services and will continue in effect until terminated. We may terminate or modify your use of our Services at any time without prior notice in our sole discretion.
Upon termination: (i) all rights granted to you under this Agreement will also terminate; and (ii) you must cease all use of our Services. You agree that neither athenahealth, our clients, nor our licensors shall be liable to you or any third party for any termination or modification of your use of the Services. Termination will not limit any of athenahealth's or our client's rights or remedies at law or in equity. Sections 4 through 8 and 10 through 16 of this Agreement shall also survive termination, as well as any other sections of other portions of this Agreement that by their own terms survive.
YOUR USE OF OUR SERVICES IS PROVIDED TO YOU "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, ATHENAHEALTH, ON OUR OWN BEHALF AND ON BEHALF OF OUR CLIENTS AND OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO OUR SERVICES, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, WE PROVIDE NO WARRANTY OR UNDERTAKING, AND MAKE NO REPRESENTATION OF ANY KIND THAT YOUR USE OF OUR SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ATHENAHEALTH OR OUR CLIENTS, OR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, LICENSORS OR SERVICE PROVIDERS (COLLECTIVELY, "ATHENAHEALTH AND RELATED PARTIES"), HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES FOR: (a) PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES; NOR (b) DIRECT DAMAGES IN AMOUNTS THAT IN THE AGGREGATE EXCEED THE AMOUNT ACTUALLY AND DIRECTLY PAID BY YOU PERSONALLY TO ATHENAHEALTH FOR YOUR USE OF AND ACCESS TO THE SERVICES.
THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE OR ANY OF OUR CLIENTS WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ATHENAHEALTH CANNOT AND DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY INFORMATION YOU SUBMIT IN CONNECTION WITH YOUR USE OF OUR SERVICES, OR FOR YOUR OR THIRD PARTIES' USE OR MISUSE OF ANY CONTENT, DATA OR OTHER INFORMATION TRANSMITTED OR RECEIVED USING OUR SERVICES. ATHENAHEALTH IS NOT YOUR HEALTHCARE PROVIDER AND DOES NOT PROVIDE HEALTHCARE TREATMENT OR OTHERWISE ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY TREATMENT YOU MAY RECEIVE FROM YOUR HEALTHCARE PROVIDER IN CONNECTION WITH YOUR USE OF THE SERVICES.
STATE LIMITATIONS: SOME U.S. STATES DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, IN SUCH STATES, SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IN SUCH STATES, THE LIABILITY OF THE ATHENAHEALTH AND RELATED PARTIES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless athenahealth from and against any and all losses, damages, liabilities, arising from third party claims arising from or relating to your improper use of your use of our Services or your breach of this Agreement.
You agree to submit any and all disputes, claims, or controversies arising out of or relating to your use of Services or this Agreement to JAMS, or its successor, for mediation in Boston, Massachusetts. Either party may commence mediation by providing to JAMS and the other party a written request for mediation, which must set forth the subject of the dispute, the relief requested, and the factual and legal bases for such relief. You agree to cooperate with JAMS and with athenahealth in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation proceedings. The parties shall participate in the mediation in good faith and equally share the costs of the mediation. If the dispute is not resolved by mediation, the party seeking relief may pursue all remedies available at law, subject to the terms of this Agreement. Notwithstanding this Section 13, we may (i) terminate, modify or freeze your use of Services or this Agreement according to its terms and/or (ii) seek injunctive relief.
You agree that any dispute arising out of or relating to your use of the Services or this Agreement, including any conduct related to this Agreement following termination hereof (each, a "Dispute") will be governed exclusively by the laws of the Commonwealth of Massachusetts, without regard to its conflicts of laws principles. The Federal District Court for the District of Massachusetts or the business litigation section of the state superior court of Massachusetts will be the exclusive venue for any resolution of any Dispute. You hereby submit to and consent irrevocably to the jurisdiction of such courts for these purposes.
You hereby irrevocably waive any and all right to trial by jury in any legal proceeding arising out of or related to your use of our Services.
You agree not to join or consolidate claims by other users, or to pursue any claim as a representative or class action or in a private attorney general capacity.
No claim against athenahealth, any of our clients, and our and their officers, directors, employees, agents, affiliates, successors, assigns, licensors and service providers, or any Third Party Platform provider for a Third Party Platform related to your use of the Services, of any kind under any circumstances may be asserted or filed more than one year after you know, or in the exercise of reasonable care could know, of any circumstances, whether by act or omission, that may give rise to such claim.
You consent to receive service of process by electronic means or social media to the extent allowed by the applicable federal or state court. (This constitutes express agreement of the parties regarding your consent pursuant to Federal Rule of Civil Procedure 5(b)(2)(E) and any applicable state law equivalent.)
If we do not act to enforce a breach of this Agreement or any portion thereof, that does not mean that we have waived our right to enforce this Agreement.
You may not assign or transfer accounts created while using our Services or this Agreement to anyone without our consent. However, you agree that we may assign this Agreement to any of our affiliates or subsidiaries, or in connection with any merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, without your consent and without notice.
You and we agree that there are no third-party beneficiaries of this Agreement.
If a court with authority over this Agreement finds any part of it unenforceable, you and we agree that the court should modify the terms to make that part enforceable while still achieving the intent of the Agreement. If the court cannot do that, you and we agree to ask the court to remove the unenforceable part and still enforce the rest of this Agreement.
Residents of New Jersey: if you are from New Jersey, the foregoing sections are intended to be only as broad as is permitted under the laws of the state of New Jersey. If any portion of the Agreement is held to be invalid under the laws of the state of New Jersey, the invalidity of such portion shall not affect the validity of the remaining portions of the applicable sections.
Section titles are for convenience only and will not affect the meaning of this Agreement.
You agree to provide any legal notice regarding your use of Services or any alleged breach of this Agreement to:
athenahealth, Inc.
Attn: LEGAL DEPARTMENT
311 Arsenal Street
Watertown, MA 02472
You agree that the only way to provide us legal notice is in writing at the address provided above.
This Notice Describes How Medical Information about You May Be Used and Disclosed and How You Can Get Access to This Information
PLEASE REVIEW CAREFULLY.
If you have any questions about this notice, please contact the Facility Privacy Officer.
Who Will Follow This Notice: This notice describes the facility’s practices and how the facility shares your information with others for treatment, payment and health care operations purposes.
Our Pledge Regarding Medical Information: We understand that medical information about you and your healthcare is personal. We are committed to protecting medical information about you. A record is created of the care and services you receive at this facility. This record is needed to provide the necessary care and to comply with legal requirements. This notice applies to all of the records of your care generated by the facility. Your personal physician may have different policies or notices regarding the physicians use and disclosure of your medical information in the physician’s office or clinic.
This notice will tell about the ways in which the facility may use and disclose medical information about you. Also described are your rights and certain obligations we have regarding the use and disclosure of medical information.
The law requires the facility to:Except with respect to Highly Confidential Information (described below), we are permitted to use your health information for the following purposes:
For example: A physician treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. The physician may need to tell the dietitian about the diabetes so appropriate meals can be arranged. Different departments of the facility may also share medical information about you in order to coordinate your different needs, such as prescriptions, lab work and X-Rays. The facility also may disclose medical information about you to people outside the facility who may be involved in your medical care after you leave the facility, such as family members, home health agencies, and others who provide services that are part of your care.
For example: To the extent insurance will be responsible for reimbursing the facility for your care, the health plan or insurance company may need information about surgery you received at the facility so they can provide payment for the surgery. Information may also be given to someone who helps pay for your care. Your health plan or insurance company may also need information about a treatment you are going to receive to obtain prior approval or to determine whether they will cover the treatment.
For example: Subject to any limitations described in this notice, your medical information may be:
For example: A research project may involve comparing the health and recovery of all patients who received one medication to those who received another, for the same conditions. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, balancing the research needs with the patients’ need for privacy of their medical information. Your medical information may be disclosed to people preparing to conduct a research project; for example, helping them look for patients with specific medical needs, so long as the medical information they review does not leave the facility. We will almost always ask for your specific permission if the researcher will have access to your name, address or other information that reveals who you are, or will be involved in your care at the facility.
Federal and/or State law require special privacy protections for certain highly confidential information about you, including your health information that is maintained in psychotherapy notes. Similarly, Federal and/or State law may provide greater protections for the following types of information than HIPAA, in which case we will comply with the law that provides your information with the greatest protection and you with the greatest privacy rights: (1) mental health and developmental disabilities; (2) alcohol and drug abuse prevention, treatment and referral; (3) HIV/AIDS testing, diagnosis or treatment; (4) communicable diseases; (5) genetic testing; (6) child abuse and neglect; (7) domestic or elder abuse; and/or (8) sexual assault. In order for your highly confidential information to be disclosed for a purpose other than those permitted by law, your written authorization is required.
YOUR WRITTEN AUTHORIZATIONWe will first obtain your written authorization before using or disclosing your protected health information for any purpose not described above, including disclosures that constitute the sale of protected health information or for marketing communications paid for by a third party (excluding refill reminders, which the law permits without your authorization). If you provide the facility permission to use or disclose your medical information, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose your medical information for the reasons covered in your written authorization. You understand that we are unable to take back any disclosures already made with your permission, and that we are required to retain our records of the care that the facility provided to you.
ADDITIONAL INFORMATION CONCERNING THIS NOTICE:To inspect and copy medical information or to receive an electronic copy of the medical information that may be used to make decisions about you, you must submit a written request. If you request a paper copy of your information, we may charge a fee for the cost of copying, mailing or other supplies associated with your request.
If the facility uses or maintains an electronic health record with respect to your medical information, you have the right to obtain an electronic copy of the information if you so choose.
We may deny your request to inspect and copy in some limited circumstances. If you are denied access to medical information, you may request that the denial be reviewed. Another licensed health care professional, other than the person who denied your request, will be chosen by the facility to review your request and the denial. The facility will comply with the outcome of the review.
To request an amendment, you must submit a written request. You must also provide a reason that supports your request.
Your request for an amendment may be denied if:
To request this list or accounting of disclosures:
The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
To request restrictions, you must make your request in writing. In your request, you must tell us:
You also have a right to request that a health care item or service not be disclosed to your health plan for payment purposes or health care operations. We are required to honor your request if the health care item or service is paid out of pocket and in full. This restriction does not apply to use or disclosure of your health information related to your medical treatment.
Este aviso describe cómo se puede utilizar y divulgar su información médica y cómo puede tener acceso a esta información.
REVÍSELO ATENTAMENTE.
Si tiene alguna pregunta con relación a este aviso, comuníquese con el funcionario de privacidad del centro.
Quiénes seguirán este aviso: Este aviso describe las prácticas del centro y cómo el centro comparte su información con otras personas con fines de tratamiento, pago y operaciones de atención médica.
Nuestro compromiso relacionado con la información médica: Comprendemos que su información y atención médica es personal. Estamos comprometidos a proteger su información médica. Se crea un expediente de la atención y los servicios que recibe en el centro. Este expediente es necesario para proporcionar la atención necesaria y para cumplir con los requisitos legales. Este aviso se aplica a todos los expedientes de su atención generados por el centro. Puede que su médico personal tenga políticas o avisos distintos relacionados al uso y la divulgación de su información médica en la clínica o el consultorio del médico.
En este aviso se indicarán las maneras en que el centro puede usar y divulgar su información médica. También se describen sus derechos y ciertas obligaciones que tenemos relacionadas con el uso y la divulgación de información médica.
La ley obliga al centro a:A excepción de lo relacionado con la información altamente confidencial (descrita a continuación), estamos autorizados a usar su información de salud para los siguientes propósitos:
Por ejemplo: Un médico que le proporcione tratamiento por una pierna fracturada puede necesitar saber si usted tiene diabetes, debido a que la diabetes puede retardar el proceso de curación. El médico puede necesitar informarle al dietista acerca de la diabetes para que se coordinen las comidas adecuadas. Los distintos departamentos del centro pueden también compartir su información médica para coordinar sus diferentes necesidades, tales como recetas médicas, trabajo de laboratorio y rayos X. El centro también puede divulgar su información médica a personas ajenas al centro, que pudieran participar en su atención médica después de que se le dé el alta, tales como familiares, agencias de salud en el hogar y otras personas que proporcionen servicios como parte de su atención médica.
Por ejemplo: Hasta donde el seguro sea responsable de reembolsar al centro el costo de su atención, el plan médico o la aseguradora puede necesitar información sobre la cirugía que se le practicó en el centro para que puedan pagar por la cirugía. También puede proporcionarse información a alguna persona que ayude a pagar por su atención. Su plan médico o aseguradora también podría necesitar información sobre algún tratamiento que recibirá, para obtener la aprobación previa o para determinar si cubrirán el tratamiento.
Por ejemplo: Sujeta a cualquier limitación descrita en este aviso, su información médica puede ser:
Por ejemplo: Un proyecto de investigación puede involucrar comparar la salud y la recuperación de todos los pacientes que recibieron un medicamento con la de aquellos que recibieron otro, para la misma afección. Sin embargo, todos los proyectos de investigación están sujetos a un proceso especial de aprobación. Este proceso evalúa un proyecto de investigación propuesto, y el pertinente uso de información médica, equilibrando las necesidades de investigación con la necesidad de los pacientes de mantener privada su información médica. Su información médica puede divulgarse a personas que estén preparándose para llevar a cabo un proyecto de investigación; por ejemplo, ayudarles a buscar pacientes con necesidades médicas específicas, siempre y cuando la información médica que revisen no salga del centro. Casi siempre le pediremos su autorización específica si el investigador tuviera que acceder a su nombre, dirección u otra información que revele su identidad, o participara en su atención médica en el centro.
Las leyes federales y/o estatales exigen protecciones especiales a la privacidad para determinada información altamente confidencial acerca de usted, incluso su información médica almacenada en las notas de psicoterapia. De igual manera, las leyes federales y/o estatales pueden proporcionar mayor protección de la que proporciona la HIPAA para los siguientes tipos de información, en cuyo caso cumpliremos con la ley que le proporcione la mayor protección a su información y los mayores derechos de privacidad a usted (1) salud mental y discapacidades del desarrollo; (2) prevención, tratamiento y remisión por abuso de alcohol y drogas; (3) pruebas, diagnóstico o tratamiento para VIH/SIDA; (4) enfermedades transmisibles; (5) pruebas genéticas; (6) abuso y abandono infantil; (7) abuso doméstico o al adulto mayor; y (8) agresión sexual. Para que su información altamente confidencial sea divulgada con un objetivo diferente del que la ley permite, se necesita su autorización escrita.
SU AUTORIZACIÓN ESCRITAObtendremos su autorización escrita antes de usar o divulgar su información médica protegida para cualquier propósito no descrito anteriormente, incluso divulgaciones que constituyan la venta de información médica protegida o para comunicados de marketing pagados por un tercero (excluyendo recordatorios para surtir nuevamente medicamentos, que la ley permite sin su autorización). Si autoriza al centro usar o divulgar su información médica, puede anular esa autorización, por escrito, en cualquier momento. Si revoca su autorización, ya no usaremos ni divulgaremos su información médica por las razones cubiertas en su autorización escrita. Usted comprende que no podemos quitar cualquier divulgación hecha con su autorización, y que se nos requiere retener nuestros expedientes de la atención que el centro le proporcionó.
INFORMACIÓN ADICIONAL RELACIONADA CON ESTE AVISO:Para revisar y copiar información médica o para recibir una copia electrónica de la información médica que pueda usarse para tomar decisiones sobre usted, debe presentar una solicitud por escrito. Si solicita una copia impresa de su información, puede que cobremos una cuota por el costo de copiar, enviar por correo u otros insumos relacionados con su solicitud.
Si el centro usa o mantiene un registro médico electrónico relacionado con su información médica, usted tiene derecho a obtener una copia electrónica de la información si así lo desea.
Podemos negarnos a su solicitud de inspeccionar y copiar, en ciertas circunstancias limitadas. Si se le niega el acceso a la información médica, puede solicitar que se revise la denegación. El centro elegirá a otro profesional autorizado de la atención médica, que no sea la persona que le denegó su solicitud, para revisar su solicitud y la denegación. El centro cumplirá con el resultado de la revisión.
Para solicitar una modificación, debe presentar una solicitud por escrito. También debe proporcionar una razón que apoye su solicitud.
Puede denegarse su solicitud de modificación si:Para solicitar esta lista detallada o informe de divulgaciones:
La primera lista que solicite en un período de 12 meses será sin costo. Para listas adicionales, es probable que le cobremos por los costos de proporcionar la lista. Le indicaremos el costo y puede decidir retirar o revisar su solicitud antes de incurrir en gastos.
Para solicitar restricciones, debe hacer su solicitud por escrito. En su solicitud, debe indicarnos:
También tiene derecho a solicitar que un artículo o servicio de atención médica no sea divulgado a su plan de salud para fines de pago u operaciones de atención médica. Se nos exige cumplir con su solicitud si el artículo o servicio de atención médica es pagado en su totalidad por desembolso directo. Esta restricción no se aplica al uso ni a la divulgación de su información de salud relacionada con su tratamiento médico.
Por ejemplo: Puede solicitar que solo nos comuniquemos con usted en el trabajo o por correo. Para solicitar comunicaciones confidenciales, debe presentar su solicitud por escrito. No preguntaremos la razón de su solicitud. Cumpliremos con todas las solicitudes razonables. Su solicitud debe especificar cómo y dónde desea que se le contacte.
Below you will find answers to commonly asked questions concerning the website. For technical issues with this website during normal business hours, please contact our office.
